Director of Community Operations

New York

Director of Community Operations

New York


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Director of Community Operations

Full-time, New York, Operations
Codecademy is a NYC startup founded in 2011 that has taught more than 45+ million people around the world the programming skills they need to find jobs. We’re seeking a talented Director of Community Operations to drive vision and execution for our community operations team, while building a dynamic community around our learners, advisors, alumni, and more. You excel at both strategy and execution, can intuitively identify direction, and aren't afraid to delve into hands-on operational details. This role will be directly responsible for the team's business impact on the entire Codecademy platform.

Role:

Owner of business impact of community operations - significantly impact the learning experience and business by building a vibrant community ecosystem. Demonstrate impact through core metrics (e.g. engagement & retention metrics for experience, revenue for business)

Define Codecademy’s community vision and roadmap, and execute it to success

Lead and mentor a group of passionate community operations managers and associates

Hands-on coaching, execution, and operational oversight of key community initiatives

Collaborate across teams to ensure product success, including design, content, engineering, analytics, and community/marketing

You will be successful if you:

Are extraordinarily executional and impact focused - we’re looking for a leader to take our organization to the next level in impact, efficiency, and scale as we grow Codecademy’s user base beyond 100M+ users. Your contributions will be measured by the success of the business

Have senior leadership and management expertise - you’ll have a team of talented associates and managers to lead to success. Focus on their growth

Possess strong analytical and quantitative abilities, yet are able to balance that with a deep compassion for our users - building community at this scale inevitably requires a quantitative approach, but we can't lose sight of the social and emotional aspect of community building

Have a “Founder” mentality - do whatever’s needed for success, regardless of whether it’s in your “official” job description or not

Requirements:

5-7 years of people management experience and success leading teams in a highly agile and ambiguous environment

3-5 years of community and/or operational experience at a consumer-facing internet company

Consistent track record in delivering results in a fast-paced, high-stakes, consumer operational environment

Previous startup founding experience or early-stage startup experience a plus

Previous management consulting, growth operations, or online community scaling experience a strong plus

Additional



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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