Customer Service: Adapting to Your Customers' Cues
Learn to improve customer service by identifying cues, adjusting communication strategies, and tackling common challenges with insights from industry experts NueBridge.
Skill level
BeginnerTime to complete
Approx. 1 hourCertificate of completion
YesPrerequisites
None
About this course
The ability to support a customer is keenly enhanced by a greater understanding of the customer's mood, communication style, and knowledge of the product or service in question. From the first moments of interaction, the customer will be giving cues in each of these areas. Interaction with customers requires planning, active listening, and a conscious effort to adjust your communication and support approach based on your customer's cues. In this course, you'll learn how to recognize and read customer cues, and how to use them to adapt your support strategy to each individual customer. You'll also explore how to overcome common pitfalls customer service agents face in assessing their customer's cues. This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.
Learning objectives
- Discover the key concepts covered in this course
- Recognize the advantages of understanding your customer’s cues
- Identify strategies to ensure you get the most from customer cues
How it works
Expert-led videos
In this course, you'll watch videos created by industry-leading experts for some of the biggest tech companies in the world. They'll cover key concepts, go through sample applications, prepare you for industry certifications, and more. Watch on any device — whenever and wherever you want — to learn at your own pace.
Why learn professional skills?
Stand out in your job search
Tech jobs require more than just tech skills. Professional skills like collaboration, leadership, and emotional intelligence help you stand out to hiring managers.Build towards the future
According to the World Economic Forum, employees that build analytical and critical thinking skills will become increasingly valuable to employers.Develop yourself (and your career)
These types of non-technical skills are transferable and can be helpful in any role throughout your career.
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5 Unexpected Ways to Work on Your Soft Skills
When you’re learning to code to become a software developer, there are plenty of ways to practice concepts and frameworks outside of our courses and paths. Maybe you complete a project, build your portfolio website, or work through a code challenge, for example.
The soft skills that you need as a developer — like being able to present ideas impactfully or strategize with stakeholders — are equally important, but a lot harder to practice. Even as an entry-level developer, you might be asked to reverse engineer a codebase, identify and solve a bug, or learn a new framework to meet a project’s requirements. All of this requires technical chops, of course, but career success is more than just technical skill development. You need to be able to solve problems, communicate effectively, and pay attention to details to get a job done.
In today’s AI-driven world, effective interpersonal and social skills will keep you a cut above. That’s why we’re offering exclusive soft skills training for Codecademy Pro and Plus members. Read on to learn more about these resources and ideas that will help you practice and improve your soft skills.
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Portfolio projects
Create professional projects you can share with recruiters to showcase your skills and experience.Job-readiness checker
Evaluate how well you meet the requirements for any job description based on your skills and experience.Certificate of completion
Earn a document you can share with your network to prove that you’ve completed this course.