Customer Service: Fostering a Service Mindset
Cultivate a customer-centric mindset for exceptional service. Learn key practices for a positive attitude that reflects professional values with NueBridge Experts.
Skill level
BeginnerTime to complete
Approx. <1 hourCertificate of completion
YesPrerequisites
None
About this course
Success is both an outcome and a mindset. Professionals who wish to provide a truly exceptional level of customer service approach each interaction with the right mindset and attitude. Without understanding how mindset impacts service ability, you compromise your potential and that of the organization, which ultimately results in a poor customer service experience. Focusing on your service mindset and attitude will ensure your professional values will manifest in each service interaction. In this course, you'll learn how moving to a different mindset can help you deliver outstanding customer service, and what key practices can help establish a good personal mindset for any service situation. You'll also learn to recognize how professional values manifest during customer service interactions, how to develop an attitude of a customer service professional, and what strategies demonstrate a customer-centric service mindset. This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.
Learning objectives
- Discover the key concepts covered in this course
- Identify key factors that build a customer service mentality
- Recognize key practices that can help establish a good personal mindset for any service situation
How it works
Expert-led videos
In this course, you'll watch videos created by industry-leading experts for some of the biggest tech companies in the world. They'll cover key concepts, go through sample applications, prepare you for industry certifications, and more. Watch on any device — whenever and wherever you want — to learn at your own pace.
Why learn professional skills?
Stand out in your job search
Tech jobs require more than just tech skills. Professional skills like collaboration, leadership, and emotional intelligence help you stand out to hiring managers.Build towards the future
According to the World Economic Forum, employees that build analytical and critical thinking skills will become increasingly valuable to employers.Develop yourself (and your career)
These types of non-technical skills are transferable and can be helpful in any role throughout your career.
Reviews from learners
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5 Unexpected Ways to Work on Your Soft Skills
When you’re learning to code to become a software developer, there are plenty of ways to practice concepts and frameworks outside of our courses and paths. Maybe you complete a project, build your portfolio website, or work through a code challenge, for example.
The soft skills that you need as a developer — like being able to present ideas impactfully or strategize with stakeholders — are equally important, but a lot harder to practice. Even as an entry-level developer, you might be asked to reverse engineer a codebase, identify and solve a bug, or learn a new framework to meet a project’s requirements. All of this requires technical chops, of course, but career success is more than just technical skill development. You need to be able to solve problems, communicate effectively, and pay attention to details to get a job done.
In today’s AI-driven world, effective interpersonal and social skills will keep you a cut above. That’s why we’re offering exclusive soft skills training for Codecademy Pro and Plus members. Read on to learn more about these resources and ideas that will help you practice and improve your soft skills.
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Portfolio projects
Create professional projects you can share with recruiters to showcase your skills and experience.Job-readiness checker
Evaluate how well you meet the requirements for any job description based on your skills and experience.Certificate of completion
Earn a document you can share with your network to prove that you’ve completed this course.