Embracing a Customer-obsessed Mentality
Gain a competitive edge in the customer age. Learn to understand, delight, and connect with customers. Become customer-obsessed to drive your organization’s success.
Skill level
BeginnerTime to complete
Approx. <1 hourCertificate of completion
YesPrerequisites
None
About this course
Today in the Age of the Customer, competitive advantage has been redefined. Customers are in control. They have more choices than ever before resulting in sky-high expectations. The only source of competitive advantage is the obsession with understanding, delighting, connecting with and serving customers. Organizations need people who are customer obsessed. People who are so interested and committed to the people they are creating and designing for that they are willing to spend time, take risks and admit that they personally might be wrong. People who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers.
Learning objectives
- Discover the key concepts covered in this course
- Identify statements that describe what it means to be customer obsessed
- Recognize the benefits of using a customer-obsessed approach
How it works
Expert-led videos
In this course, you'll watch videos created by industry-leading experts for some of the biggest tech companies in the world. They'll cover key concepts, go through sample applications, prepare you for industry certifications, and more. Watch on any device — whenever and wherever you want — to learn at your own pace.
Why learn professional skills?
Stand out in your job search
Tech jobs require more than just tech skills. Professional skills like collaboration, leadership, and emotional intelligence help you stand out to hiring managers.Build towards the future
According to the World Economic Forum, employees that build analytical and critical thinking skills will become increasingly valuable to employers.Develop yourself (and your career)
These types of non-technical skills are transferable and can be helpful in any role throughout your career.
Reviews from learners
- Very well put together as usual. I learn so much from each experience with Codecademy. I can't explain how satisfied I am with this institution.David WVerified Learner
- Everything Codecademy offers is useful for all software developers.Fidan MVerified Learner
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Our learners work at
5 Unexpected Ways to Work on Your Soft Skills
When you’re learning to code to become a software developer, there are plenty of ways to practice concepts and frameworks outside of our courses and paths. Maybe you complete a project, build your portfolio website, or work through a code challenge, for example.
The soft skills that you need as a developer — like being able to present ideas impactfully or strategize with stakeholders — are equally important, but a lot harder to practice. Even as an entry-level developer, you might be asked to reverse engineer a codebase, identify and solve a bug, or learn a new framework to meet a project’s requirements. All of this requires technical chops, of course, but career success is more than just technical skill development. You need to be able to solve problems, communicate effectively, and pay attention to details to get a job done.
Join over 50 million learners and start Embracing a Customer-obsessed Mentality today!
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Unlock additional features with a paid plan
Portfolio projects
Create professional projects you can share with recruiters to showcase your skills and experience.Job-readiness checker
Evaluate how well you meet the requirements for any job description based on your skills and experience.Certificate of completion
Earn a document you can share with your network to prove that you’ve completed this course.