Working in Customer Support gives you a front-row seat to how customers interact with a product (and coding experience isn’t required).

And how important is it to be technical, or a good writer?

You don’t have to show your cards. Here’s how to answer the salary expectations question.

Everyone has a weakness — here’s how to use yours to your advantage.

A well-crafted cover letter allows career switchers to highlight transferable skills and experiences — here’s how to write one.