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Published Oct 15, 2022Updated Oct 28, 2023
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Software as a service (SaaS) is a cloud computing service delivery model that makes software and applications available over the Internet.

Some examples of SaaS include Google Workspace, Dropbox, and Microsoft 365.


SaaS services typically use a multi-tenant approach, where multiple customers share access to cloud resources. Each customer has their own space to store data. The data is isolated and will remain invisible to other tenants.


With its flexibility and low costs, SaaS services have several advantages including:

  • Accessibility: Requires only an internet connection and can be accessed from an internet-enabled device (e.g., a computer, smartphone or tablet) within a location that has internet service.
  • Management: Customers do not have to maintain anything; all maintenance and updates are provided by the service provider.
  • Scalability: Customers can use as much of the service as they want and are charged for the amount used.


Since they are not in direct control of the service, customers could face challenges such as:

  • Service Issues: Disruptions like security breaches, server outages, or service changes are beyond the customer’s control.
  • Switching Providers: Depending on the amount of data being stored, it may be difficult to transfer the data to a different provider.
  • Updates: If the service provider issues a new version of the product, the customer may have to allocate time to learn the newer version.

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